This policy explains what information Veteran Tree Care LLC (“we”) receives through this website, by phone, email and text message, and how we use it.
Data sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging terms and conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Veteran Tree Care LLC, from +1 (985) 688-4041 or +1 (833) 838-8733, regarding account notifications, customer care, and delivery notifications. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at +1 (985) 688-4041 or contact@veterantreecare.com. Mobile opt-in information is never shared with third parties.
What this website collects
- Basic visit statistics (always on, no cookies). A privacy-friendly analytics service counts visits and visitors and records the pages viewed, the referring website, browser, operating system, device type, screen size, language, approximate location (country, region and city, worked out from your IP address), page load speed, and clicks on links and buttons such as phone numbers, email links, the waitlist and links to other websites. It uses no cookies and stores nothing on your device: visitors are counted with an anonymous identifier calculated on the analytics server. We rely on our legitimate interest in understanding which pages help people and fixing what doesn’t. It isn’t used to identify you or for advertising.
- Session recordings and heatmaps (only with Analytics consent). If you allow Analytics, the same service also records how you use each page: mouse movement, clicks, taps, scrolling and the page as it appeared on your screen, to produce session recordings and heatmaps. Text typed into form fields is masked. We use this only to improve the site.
- Videos (only with Functional consent). If you allow Functional cookies, YouTube videos play on our pages through YouTube’s privacy-enhanced player (youtube-nocookie.com). Once a video loads, Google’s privacy policy applies and Google may set cookies. Without this permission, videos open on YouTube instead. Our “Add as a preferred source on Google” buttons are plain links: nothing loads from Google until you click one, and then Google’s own site opens.
- Security (always on). The site is served through Cloudflare, which processes technical request data (such as IP address and browser) to deliver pages and protect the site against attacks and bots, and may set strictly necessary security cookies.
Cookies and similar technologies
We use three categories. Only strictly necessary cookies are used until you choose otherwise; you can accept or reject the others, or change your mind any time in (also at the bottom of every page).
- Strictly necessary (always on). Security and bot protection, and saving your cookie choices. The site can’t work safely without these.
- Functional (off until you allow it). Embedded videos and Google features. The site works without them; videos then open on YouTube.
- Analytics (off until you allow it). Session recordings and heatmaps that show how pages are used, so we can improve them.
| Name | Provider | Purpose | Kept for | Category |
|---|---|---|---|---|
| vtc-consent | This website | Saves your cookie choices | Local storage, 12 months | Strictly necessary |
| __cf_bm | Cloudflare (hosting) | Bot and abuse protection | Cookie, 30 minutes | Strictly necessary |
| cf_clearance | Cloudflare (hosting) | Set only after a security check, so you aren’t asked again straight away | Cookie, short-lived | Strictly necessary |
| YouTube player | Google (youtube-nocookie.com) | Plays videos on our pages. Google may store data on your device once a video loads | Set by Google | Functional |
| Session recordings and heatmaps | Our analytics service | Mouse movement, clicks, taps, scrolling and page layout. Form fields masked | No cookies; nothing stored on your device | Analytics |
| Visit statistics | Our analytics service | Visits, pages, referrers and clicks on links and buttons | No cookies; nothing stored on your device | Always on (not a cookie) |
Your choice is saved on your device for 12 months, then we ask again (sooner if this policy changes). Withdrawing a permission takes effect straight away: the page reloads without it. If your browser sends a Global Privacy Control signal, Functional and Analytics start switched off. Clearing this site’s data in your browser also resets your choice.
When you contact us or join the waitlist
- Phone and email. When you call or email us, we use your name, contact details and what you tell us about your trees to answer you, schedule work and keep job records.
- Waitlist and client portal. “Join the waitlist” takes you to our client portal, operated by SingleOps, our scheduling software. The information you enter there is used by us to contact you, plan and schedule work, and send estimates and invoices.
- We don’t sell your information.
Your choices
To change what this website may do, open . Withdrawing a permission takes effect straight away.
To stop text messages, reply STOP. To ask what information we hold about you, or to have it corrected or deleted where we’re not required to keep it, email contact@veterantreecare.com or call 985-688-4041.
Contact
Veteran Tree Care LLC, 5342 Hwy 311, Houma, LA 70360 · 985-688-4041 · contact@veterantreecare.com